Falcon United IT Services
ERP | CRM | SECURITY | HARDWARE | WEBSITE
CRM is short for Customer Relationship Management and helps businesses manage their relationship with their customers and the data associated with them.
ERP is short for Enterprise Resource Planning. As the name suggests, ERP is responsible for back-end operations of a company, for example, accounting, finance, HR, inventory etc.
ERP Systems primarily combine data and processes that take place in the backend - i.e. in departments that do not directly face the customer. These include manufacturing, warehousing, purchasing and accounting. The fundamental aim of ERP systems is to improve collaboration within the company and thereby reduce costs.
Customer Relationship Management System (CRM system) records and manages all customer contacts and data in the company. The functions of a typical CRM system include, for example, lead management, creation of email campaigns, self-service support, automation of support and ticketing. A CRM system today must fulfill high requirements in terms of mobility. After all, sales employees are on the road relatively often.
We can also develop other types of business process automation software. From basic document management tools to sophisticated service operation management solutions — you can count on us for whatever request you have.
We can connect your CRM and ERP systems to streamline processes, cut expenses costs, and enhance data sharing. Our team can also integrate third-party solutions with your CRM and ERP software, enabling your business to operate at peak efficiency and decreasing its variable costs.
